Effective Date: January 29th, 2025

Privacy Policy

NeuConnections, LLC. (“NeuConnections”, “NeuConnections Ketamine & Wellness”, “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information, including information provided through our website, mobile communications, and SMS messaging services.

Information We Collect

We collect information in the following ways:

• • • Personal Information You Provide: This includes your name, phone number, email address, appointment details, and any other information you submit through forms on our website or during interactions with our staff.
    • Automatically Collected Information: We may collect certain data, such as device information, IP addresses, and browsing behavior when you visit our website.
    • Health-Related Information: As a medical clinic, we may collect and store information related to your health history and treatments, in compliance with HIPAA and applicable laws.

How We Use Your Information

We use your information to:

• • • Provide and manage our medical services, including ketamine therapy, mental health treatments, Botox, and other wellness services.
    • Send appointment reminders, order confirmations, account notifications, and other relevant updates via SMS or email.
    • Improve our website, services, and communication.
    • Comply with legal and regulatory obligations.

SMS Messaging & Consent

By providing your phone number, you consent to receive SMS messages from NeuConnections Ketamine & Wellness, including appointment reminders, treatment follow-ups, promotional offers, and account notifications.

• • • Opt-In & Consent: We do not share text messaging originator opt-in data and consent with any third parties.
    • Opt-Out: You may opt out of receiving text messages at any time by replying “STOP” to any message.
    • Help & Support: For assistance, reply “HELP” or visit https://neuconnectionswellness.com.
    • Message Frequency: Varies based on service usage and appointment activity.
    • Message & Data Rates: Standard message and data rates may apply.

Third-Party Sharing & Security

We do not sell, rent, or share your personal information with third parties, except as required to provide our services or comply with legal obligations. Your data is securely stored and protected.

SMS Terms and Conditions

NeuConnections Ketamine & Wellness offers SMS notifications for appointment reminders, order alerts, treatment follow-ups, and promotional updates. By opting in to our SMS services, you agree to the following terms:

• • • Message Frequency: You may receive multiple messages per month based on your interactions with our services.
    • Message & Data Rates: Your mobile carrier’s standard messaging and data rates may apply.
    • Opt-Out: You may opt out of SMS messages at any time by replying “STOP.” This will prevent future messages from us, except for transactional messages required by law.
    • Help & Support: Call our office: (303) 835-2073

NeuConnections Ketamine & Wellness reserves the right to modify or terminate SMS messaging services at any time.